Accomplishments

Workers Installing Conduit for Fiber Optic Connection to Clubhouse

Accomplishments in FY 2008/2009

Support

·        Provided daily support for 318 computer users and maintained 23 servers with current service packs

·        Supported several department personnel moves

·        Set up additional public PCs and reservation software at the library

·        Installed and configured new cash registers at the Plunge and PD

·        Implemented Wide Format scanning and printing system with connection to Questys

Telephone

·        Provided support for 350 telephone users on 5 PBX systems

·        Set up phone and computer access at new Athletic Field

·        Implemented Streem fax & notification server

·        Updated structured data wiring in several places in City Hall and Recreation Park

Web

·        Implemented new online Credit Card processing services and implemented up Eden web module

·        Set up website email distribution lists and added new direct feedback Adobe forms

·        Set up Internet streaming of City cable channel

·        Implemented GeoXray map and interactive map of AT&T Uverse locations

Networking

·        Implemented City wide connections to Xerox copiers for scanning and printing

·        Equitrac print tracking system with link to Active Directory

·        Installed wireless data link to Water Department

·        Implemented Fiber to Clubhouse and prepared conduit for fiber connections to the Library

·        Implemented Solar Winds monitoring of systems City wide

·        Upgraded City’s network switching, routing, and Internet connection speed

·        Implemented firewalls and fiber routing at all school libraries

·        Upgraded data lines to remote buildings and upgraded PIX firewalls to ASA firewalls

·        Implemented City Hall wireless Network

GIS

·        Provided GIS mapping support to all departments. completed counter maps.Produced Fire & Police map books

·        Completed counter maps

·        Produced Fire & Police map books

Systems

·        Major software upgrades to CrimeView, Class, Civica, and Firehouse applications

·        Implemented Business License bar code scanning to Questys

·        Upgraded user bulk storage array and set up backups to disk for remote buildings

·        Implemented new version of backup software with automatic completion notifications

Misc

·        Support for opening of Fire Station #2

·        Moved from existing vendor to Eden Utility Billing software

·        Participated in City Wide Disaster Preparedness drill

·        Assisted with Mass Notification study

Goals and Objectives for FY 2009/2010

·        Continue providing excellent helpdesk and information support services

·        Refresh City website format and appearance

·        Implement Online Registration for Recreation classes

·        Install Computer Room Fire Suppression System

·        Upgrade City meeting room audio/video facilities

·        Update City Telephone System

·        Upgrade servers to current operating system versions

·        Continue progress connecting City buildings by fiber optic cabling

·        Install video and security systems where needed

·        Implement HR applicant tracking system

·        Implement Eden HR module

·        Enhance network reliability through redundancy and improved monitoring tools

·        Work with Fire Department to upgrade mobile data computers